Sora explores Traverse Town and comments on how strange it is when he is approached by a woman who offers to show him around the town. Sora denies the offer, but the woman tells him not to be shy. He tells her that he isn't when a Soldier appears out of nowhere and steals the woman's heart. As her body disappears, Sora is surrounded by an army of Shadows which he recognizes as the same creatures that invaded his island.
He runs into an accessory shop where the worker, Cid, welcomes him. However, he notices that Sora doesn't look like a regular customer and orders him to leave. The creatures bang on the door and Cid realizes that it's the Heartless again. He tells Sora to move, and he attempts to warn him about the creatures, but Cid activates a machine that destroys the creatures. After their defeat, Cid turns to Sora and questions if he's new around Traverse Town and asks him where he came from. Sora introduces himself and Cid explains that the creatures are known as Heartless who steal people's hearts. He notes that they must have been drawn to the town for something as they hadn't been seen around lately. Sora asks Cid if Traverse Town is another world and explains that he lived on an island when he was transported to the town without Riku or Kairi. Cid explains that Traverse Town is a place where people who've lost their homeland gather and suggests that Sora look around for his friends. He gives Sora a half-eaten dumpling and tells him to come back any time he needs help and introduces himself to him.
Sora exits the Accessory Shop when a man stops him in his tracks. He warns Sora that the Heartless would keep on coming after him so long as he continues to wield the Keyblade.